Refund policy

RETURN & REFUND POLICY

Last Updated: June 2026

Thank you for choosing TT.Jeffries Ash & Rise Label. Please review this Return & Refund Policy carefully before placing an order.

CUSTOM-MADE PRODUCTS

All products sold by TT.Jeffries Ash & Rise Label are custom-made to order. Because each order is produced specifically for the customer and often includes custom artwork, branding, logos, names, numbers, or organization-specific designs, all sales are considered final once production has begun.

DESIGN APPROVAL

Prior to production, customers are responsible for reviewing and approving all artwork, proofs, garment selections, colors, quantities, sizing, and order details.

Once approval has been provided and production begins, changes, cancellations, returns, exchanges, or refunds cannot be guaranteed.

NO RETURNS OR EXCHANGES

Due to the custom nature of our products, we do not accept returns or exchanges for:

• Incorrect size selections provided by the customer
• Change of mind after approval
• Color preferences or expectations
• Ordering too many or too few items
• Event cancellations or schedule changes
• Any customer-approved design, artwork, spelling, or layout errors

Customers are responsible for verifying all order information before providing final approval.

REFUNDS

Refunds are generally not available for custom apparel orders once production has started.

If an order has not entered production, TT.Jeffries Ash & Rise Label may, at its sole discretion, approve a cancellation or partial refund.

PRODUCTION ERRORS

If we make an error in the production of your approved order, please contact us within three (3) business days of receiving your order.

Examples may include:

• Incorrect garment style shipped
• Incorrect print placement
• Incorrect design applied that differs from the approved proof
• Missing items from the order

If a production error is confirmed, we may choose to repair, replace, reprint, or otherwise correct the affected items at no additional cost.

DAMAGED ITEMS

If your order arrives damaged, you must notify us within three (3) business days of delivery.

Please email hello@ttjeffriesashriselabel.com and include:

• Order number
• Description of the issue
• Clear photographs of the damaged items and packaging

Failure to report damage within the required timeframe may affect our ability to provide a resolution.

SHIPPING ISSUES

TT.Jeffries Ash & Rise Label is not responsible for carrier delays, lost packages, stolen packages, weather-related delays, or delivery exceptions once an order has been transferred to the shipping carrier.

Customers should contact the carrier directly regarding shipment-related issues.

LIMITATION OF LIABILITY

Our liability is limited to the value of the products purchased. Under no circumstances shall TT.Jeffries Ash & Rise Label be liable for indirect, incidental, special, or consequential damages resulting from the use of our products or services.

POLICY CHANGES

TT.Jeffries Ash & Rise Label reserves the right to modify this Return & Refund Policy at any time. Updates will become effective immediately upon posting to our website.

CONTACT US

If you have questions regarding this policy or an existing order, please contact:

TT.Jeffries Ash & Rise Label
hello@ttjeffriesashriselabel.com